– Business Outcome driven Analytics for Contact Center
– Fast Go to Market with SaaS Solution and out of box integration with Amazon Connect
– 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD
– Geographies Served – Global
– Pay as you go Pricing Model
– Outcome driven library of playbooks
– Real-time and Historical Dashboards for IVR and ACD
– AI Driven Speech and Text Analytics
– Redact sensitive information
– Quality Monitoring for machine scoring and evaluations
– Automatic call to Action to send Email, SMS or even invoke REST API or Lambda based on pre-defined rules
– BI Integration for custom dashboards, data blending and subscription based delivery
– Out of box visualizations and connectors like Salesforce, Marketo and Google Analytics
How it works?
Amazon Connect customers can start with SuccessKPIs within minutes by
providing basic connect related configurations. Then customer can go to Playbook sections under Design to import one or more playbooks based on the business outcomes of interest. It automatically creates topics with phrases, scoring rules and call to actions which can be further customized. Customers can then access out of box dashboards and reports nicely blended with data from IVR, ACD, Speech/Text Analytics and Quality Monitoring. These dashboards can be further enriched with out of box connectors like Salesforce, Marketo, and Google Analytics.
Ready to give it a shot? Click here to subscribe SuccessKPIs Service from AWS Marketplace
High level description of Product capabilities – Click here to get Product Brochure
Amazon Connect Integration – Click here to get Amazon Connect Integration Guide
Find more details on – Amazon Connect
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