June 02, 2019
Big Milestone for SuccessKPIs. Its SaaS platform is now available for Genesys PureCloud. PureCloud customers can start using the platform in minutes and leverage the power of AI driven contact center analytics. Genesys PureCloud Customers can get integrated speech & text, QM, IVR and ACD Analytics for Historical as well as Real-time in a single Analytics platform.
April 30, 2019
Real-time analytics is now available with APIs to integration with any 3rd party desktop integration where agents or supervisors can be alerted of real-time topics alerted.
March 22, 2019
SuccessKPIs services are now available through AWS marketplace. Customers and partners can now directly consume and pay for the services directly from AWS. Please check us out here to get access to contact center analytics within minutes.
March 1, 2019
Another milestone for SuccessKPIs today as it became the AWS advanced technology partner.
February 24, 2019
SuccessKPIs now supports Microstrategy 2019 to allows its customer leverage world class Business Intelligence capabilities. Check out some of the latest features here
February 12, 2019
Real-time dashboards to allow successKPIs customers to manage their contact center efficiently by tracking SLA, calls waiting in queue, agent availability etc
Jan 18, 2019
Platform personalization through white labeling, and custom branding
December 16, 2018
Deloitte launches SuccessKPIs analytics platform as go to partner platform for its Amazon Connect customers
October 20, 2018
Quality Monitoring with ability to add Evaluation questionnaires with questions like Multiple Choice, Number, Yes/No etc. SuccessKPIs customers can also add interactions manually or through pre-defined rules to evaluation queues and then evaluate them. Blended QM reports with IVR, ACD and Speech data.
July 18, 2018
Call to action capabilities added to the platform where customers can call specific actions from REST API call to sending SMS, Email or even calling a Lambda function
May 21, 2018
Ability to detect topics per channel where keywords to be detected on a specific channel like customer, agent or both
April 24, 2018
ACD Reports with Queue and Agents Statistics introduced with reports and dashboards showing historical insight and trends
March 18, 2018
IVR Reports and Dashboards were added along with seamless blending of speech and text data
February 20, 2018
SuccessKPIs launches world’s first SaaS based speech and text analytics platform built on a server-less architecture in AWS cloud with out of box BI integration
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