News & Announcements

June 02, 2019

Big Milestone for SuccessKPIs. Its SaaS platform is now available for Genesys PureCloud. PureCloud customers can start using the platform in minutes and leverage the power of AI driven contact center analytics. Genesys PureCloud Customers can get integrated speech & text, QM, IVR and ACD Analytics for Historical as well as Real-time in a single Analytics platform.

April 30, 2019

Real-time analytics is now available with APIs to integration with any 3rd party desktop integration where agents or supervisors can be alerted of real-time topics alerted.

March 22, 2019

SuccessKPIs services are now available through AWS marketplace. Customers and partners can now directly consume and pay for the services directly from AWS. Please check us out here to get access to contact center analytics within minutes.

March 1, 2019

Another milestone for SuccessKPIs today as it became the AWS advanced technology partner.

February 24, 2019

SuccessKPIs now supports Microstrategy 2019 to allows its customer leverage world class Business Intelligence capabilities. Check out some of the latest features here

February 12, 2019

Real-time dashboards to allow successKPIs customers to manage their contact center efficiently by tracking SLA, calls waiting in queue, agent availability etc

Jan 18, 2019

Platform personalization through white labeling, and custom branding

December 16, 2018

Deloitte launches SuccessKPIs analytics platform as go to partner platform for its Amazon Connect customers

October 20, 2018

Quality Monitoring with ability to add Evaluation questionnaires with questions like Multiple Choice, Number, Yes/No etc. SuccessKPIs customers can also add interactions manually or through pre-defined rules to evaluation queues and then evaluate them. Blended QM reports with IVR, ACD and Speech data.

July 18, 2018

Call to action capabilities added to the platform where customers can call specific actions from REST API call to sending SMS, Email or even calling a Lambda function

May 21, 2018

Ability to detect topics per channel where keywords to be detected on a specific channel like customer, agent or both

April 24, 2018

ACD Reports with Queue and Agents Statistics introduced with reports and dashboards showing historical insight and trends

March 18, 2018

IVR Reports and Dashboards were added along with seamless blending of speech and text data

February 20, 2018

SuccessKPIs launches world’s first SaaS based speech and text analytics platform built on a server-less architecture in AWS cloud with out of box BI integration

News & Announcements

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