Coach and train your agents through strategies as well as machine driven scoring. Each interaction is scored based on strategy defined by the customers and then call to action is triggered if one or more of the pre-defined conditions are met.
Customers also have ability to create questionnaires and then rate specific set of interactions to provide specific feedback to agents. All the evaluation data can then be easily blended with speech, IVR and Routing data through our integrated BI tool.
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