Solutions

Solutions We Provide

Speech & Text

Identify topics and sentiments to drive business outcomes like Sales Effectiveness, Reduce Churn, Improve Agent Performance & Compliance.

Our SaaS Platform, Playbook Builder (R), not only helps customers identify key phrases from various multi-channel interactions along with Sentiments but also key Entities like Brands, Location. Customers have ability to easily blend the speech and text results with that of other contact center data through our world class BI tool.

Amazon Connect

Evaluate

Amazon Connect

Coach and train your agents through strategies as well as machine driven scoring. Each interaction is scored based on strategy defined by the customers and then call to action is triggered if one or more of the pre-defined conditions are met.

Customers also have ability to create questionnaires and then rate specific set of interactions to provide specific feedback to agents. All the evaluation data can then be easily blended with speech, IVR and Routing data through our integrated BI tool.

Contact Center Analytics

Get complete insight into your contact center by blending IVR, and Routing data with Speech & Text Analytics results integrated with BI Tools.

We offer data blending and visualizations for more than 50 different data sources, including but not limited to, Salesforce, Amazon Connect, Lex, S3, Google Analytics.

All reports and dashboards are also available in your Mobile devices (Android/iPhone) as well as iPads out-of-box.

Amazon Connect

Amazon Connect Integration

Amazon Connect

Solution Highlight

– Business Outcome driven Analytics for Contact Center

– Fast Go to Market with SaaS Solution and out of box integration with Amazon Connect

– 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD

– Geographies Served – Global

– Pay as you go Pricing Model

Key features

– Outcome driven library of playbooks

– Real-time and Historical Dashboards for IVR and ACD

– AI Driven Speech and Text Analytics

– Redact sensitive information


– Quality Monitoring for machine scoring and evaluations

– Automatic call to Action to send Email, SMS or even invoke REST API or Lambda based on pre-defined rules

– BI Integration for custom dashboards, data blending and subscription based delivery

– Out of box visualizations and connectors like Salesforce, Marketo and Google Analytics

How it works?



Amazon Connect customers can start with SuccessKPIs within minutes by
providing basic connect related configurations. Then customer can go to Playbook sections under Design to import one or more playbooks based on the business outcomes of interest. It automatically creates topics with phrases, scoring rules and call to actions which can be further customized. Customers can then access out of box dashboards and reports nicely blended with data from IVR, ACD, Speech/Text Analytics and Quality Monitoring. These dashboards can be further enriched with out of box connectors like Salesforce, Marketo, and Google Analytics.

Ready to give it a shot? Click here to subscribe SuccessKPIs Service from AWS Marketplace
High level description of Product capabilities – Click here to get Product Brochure
Amazon Connect Integration – Click here to get Amazon Connect Integration Guide
Find more details on – Amazon Connect

Genesys PureCloud Integration

Solution Highlight

– Business Outcome driven Analytics for Contact Center

– Fast Go to Market with SaaS Solution and out of box integration with Genesys PureCloud

– 360-degree view of Contact Center with integrated speech & text, QM, IVR and ACD

– Geographies Served – Global

– Pay as you go Pricing Model

Key features

– Outcome driven library of playbooks

– Real-time and Historical Dashboards for IVR and ACD

– AI Driven Speech and Text Analytics

– Redact sensitive Information


– Quality Monitoring for machine scoring and evaluations

– Automatic call to Action to send Email, SMS or even invoke REST API or Lambda based on pre-defined rules

– BI Integration for custom dashboards, data blending and subscription based delivery

– Out of box visualizations and connectors like Salesforce, Marketo and Google Analytics

How it works?



Genesys PureCloud customers can start with SuccessKPIs within minutes by
providing basic connect related configurations. Then customer can go to Playbook sections under Design to import one or more playbooks based on the business outcomes of interest. It automatically creates topics with phrases, scoring rules and call to actions which can be further customized. Customers can then access out of box dashboards and reports nicely blended with data from IVR, ACD, Speech/Text Analytics and Quality Monitoring. These dashboards can be further enriched with out of box connectors like Salesforce, Marketo, and Google Analytics.

Ready to give it a shot? Click here to subscribe SuccessKPIs Service
Check out listing on Genesys App Foundry – Genesys PureCloud Partner
High level description of Product capabilities – Click here to get Product Brochure
Genesys PureCloud Integration – Click here to get Genesys PureCloud Integration Guide

Amazon Connect

Contact Details

Please find below contact details and contact us today!

+1 800-215-7619

info@successkpis.cloud

Chantilly, VA

Request For Call Back